The owner of the online store FELICEBEANS.COM (hereinafter referred to as the online store) is Felice Beans OÜ (registry code 14266457), located at Tondi tn 50-15a, Tallinn 11316, Estonia.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

Payments are accepted only in Euros.

 

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

We deliver to Estonia and Finland using Itella SmartPOST.

Delivery cost to Estonia - 3,00 EUR not dependent to size of order.

Delivery cost to Finland - 14,40 EUR not dependent to size of order.

We ship in 2-4 working days to Estonia, and up to 7 working days to Finland.

In Tallinn you can use courier delivery service for 5 EUR with up to 2 working days to deliver. Usually we deliver on next working day.

We have the right to ship goods in up to 45 calendar days in exceptional cases.

Right of withdrawal

According to goods nature (chocolate) the purchaser does not have right of withdrawal. 

In case of receiving damaged or spoiled goods, the purchaser has to make photos of the goods and send it to info@felicebeans.com. After examining photos and other information received from the purchaser and/or delivery company, online store has right to re-send damaged goods or to reimburse the cost of goods.